Privacy policy
Last updated February 13, 2026
1. Introduction
This Privacy Notice explains how carolartworks inc. (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you interact with our services. This includes visiting our website or contacting us through our customer support channels.
2. What Information We Collect
We collect personal information that you provide directly to us when you place an order or contact our customer support. This may include your name, email address, shipping address, and order details.
Payment information is processed securely by our payment providers. We do not store or have access to your full payment card details.
We do not collect sensitive personal information.
3. How We Process Your Information
We use your personal information to process your order, provide customer support, and operate our business. This includes sharing the necessary order details with our fulfillment partner so your products can be produced and delivered.
We do not use your information for purposes unrelated to your order unless you choose to contact us or request support.
4. Legal Basis for Processing Personal Information
We process personal information only for purposes that a reasonable person would consider appropriate in the circumstances. This includes fulfilling your order, providing customer support, and operating our business. We rely on your consent when you provide information to us, and you may withdraw that consent at any time.
5. When We Share Personal Information
We share personal information only when necessary to operate our business. This includes sharing order details with our fulfillment partner so your products can be produced and delivered, and sharing payment information with our payment providers so your transaction can be processed.
We do not sell personal information or share it for unrelated purposes.
6. Cookies and Tracking Technologies
Our website uses basic cookies that are necessary for its operation, such as maintaining your shopping cart and enabling secure checkout. We do not use cookies for advertising, profiling, or tracking your activity across other websites.
You can adjust your browser settings to block or delete cookies, but this may affect how the website functions.
7. How Long We Keep Personal Information
We keep personal information only for as long as it is needed to fulfill the purposes described in this Privacy Notice. When the information is no longer required, we delete it or securely anonymize it, unless a longer retention period is required by law.
8. How We Keep Your Information Safe
We use reasonable administrative and technical measures to protect personal information. While no system can guarantee complete security, we take steps to ensure that your information is handled in a safe and responsible manner.
9. Your Privacy Rights
Under Canadian privacy law, you have the right to request access to the personal information we hold about you, to request corrections if any information is inaccurate, and to withdraw your consent to the use of your information at any time.
If you wish to exercise these rights, you may contact us through our customer support channels.
10. Updates to This Privacy Notice
We may update this Privacy Notice from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Notice periodically.
11. How to Contact Us
If you have questions about this Privacy Notice or how we handle personal information, you may contact us through our customer support channels.
12. Reviewing, Updating, or Deleting Your Information
If you would like to access, update, or request the deletion of personal information we hold about you, you may contact us through our customer support channels. We will respond in accordance with applicable Canadian privacy laws.